Question 1

How do I book a vacation rental in Coral Gables?

Accepted Answer

You can browse our available properties, select your preferred dates, and book directly through our website. Alternatively, you can send us an inquiry through our contact form or call us at (305) 123-4567. Our team will respond within 2 hours during business hours to help you secure the perfect property.

Question 2

What is included in the rental rate?

Accepted Answer

All rental rates include the furnished property, linens and towels, basic toiletries, WiFi, utilities (electricity, water, gas), use of all property amenities (pool, etc.), and pre/post-stay professional cleaning. Additional services like mid-stay cleaning, grocery stocking, and airport transfers can be arranged for an additional fee.

Question 3

What is your cancellation policy?

Accepted Answer

Our standard policy offers free cancellation up to 30 days before check-in. Cancellations between 14-30 days before check-in receive a 50% refund. Cancellations less than 14 days before check-in are non-refundable. We recommend travel insurance for added protection. Specific policies may vary by property.

Question 4

Is there a security deposit?

Accepted Answer

Yes, a refundable security deposit (typically $500-$1,500 depending on the property) is required before check-in. The deposit is fully refunded within 7 business days of check-out, provided no damage or excessive cleaning is needed.

Question 5

What is the minimum stay requirement?

Accepted Answer

Minimum stays vary by property, typically 2-3 nights. Monthly minimum stays of 30 nights apply for properties booked at monthly rates. During high-demand periods (holidays, UM graduation), some properties may have higher minimum stay requirements.

Question 6

How do I get to the property and receive keys?

Accepted Answer

We provide detailed check-in instructions including property access codes, driving directions, and parking information 48 hours before your arrival. Most properties use smart locks for contactless, flexible check-in. Our team is available by phone if you need any assistance upon arrival.

Question 7

Is parking included?

Accepted Answer

Most of our Coral Gables vacation rentals include private parking - either a driveway, garage, or designated spot. Specific parking details are listed on each property page. Properties near downtown Coral Gables may also have access to nearby public parking.

Question 8

Do you allow pets?

Accepted Answer

Select properties in our collection welcome pets (typically dogs). Pet-friendly properties are clearly marked on our website. A pet deposit and/or cleaning fee may apply. Please disclose pet details when booking. Visit our pet-friendly vacation rentals page for all pet-welcoming options.

Question 9

Can I have guests visit during my stay?

Accepted Answer

Day visitors are welcome at most properties. However, overnight guests must not exceed the property's maximum occupancy. No parties or large gatherings are permitted without prior written approval from our team.

Question 10

What happens if something breaks or malfunctions during my stay?

Accepted Answer

Contact our team immediately at (305) 123-4567 and we'll arrange a prompt repair or provide a solution. We have relationships with local service providers who can respond quickly to most issues. Guests are not responsible for normal wear and tear.

Question 11

Do you offer discounts for longer stays?

Accepted Answer

Yes! We offer weekly discounts (7+ nights) and significant monthly discounts (30+ nights) on most properties. Extended-stay rates can reduce your per-night cost by 20-40%. Contact our team for customized long-term pricing.

Question 12

How far is Coral Gables from Miami International Airport?

Accepted Answer

Coral Gables is approximately 7 miles from Miami International Airport (MIA), typically a 15-20 minute drive depending on traffic. We can recommend reliable transportation services or provide driving directions for your arrival.

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